FAQS

If you want to change or cancel your order, please contact us as soon as possible.

As we aim to pack and send orders soon after they’ve been placed, it’s not always possible to cancel an order unless you act quickly. (Don’t worry – you can send back any items you don’t want, subject to our returns policy.)

Sorry, but we don’t currently ship items to countries other than the UK.

The best thing to do is to get in touch and tell us what you’re looking for. We will do our best to source what you require.

Please note that we can’t always deliver items that contain pressurised gas or that are particularly fragile.

No. We only sell our home brew equipment and supplies online. This allows us to keep overheads low and pass the savings on to you.

However, you may be able to collect your order from our Ilminster warehouse. See our Click & Collect page for current information.

Sure. People often want to know if a piece of equipment will work with their existing home brew setup, or if the item they’ve chosen is right for their needs.

If you send us your question, we’ll do our best to answer it. Please include as much information as possible so we can answer accurately.

We sometimes send vouchers to people who are signed up to receive our newsletter. You can sign up now:

You can also check our blog for details of offers and discounts.

Yes, we do sometimes offer discounts when you buy more than one unit of selected products. Where a bulk discount is available, we show this clearly with the other product information.

Additionally, if you intend to buy a larger quantity of a single item, contact us first. We may be able to offer a discount.

We offer two main delivery options:

• Standard delivery. Most orders sent via our standard service arrive in two to three working days.
• Express delivery. Orders sent using our express service arrive on the next working day.

If you place your order before 2.30pm on a working day, we will dispatch it that day. If you place your order after 2.30pm, it may not be dispatched until the next working day.

Orders placed at the weekend or on Bank Holidays will be shipped on the next working day.

You can return part or all of your order for a refund. Please see our returns information.

Sorry about that. We’ll get a replacement to you as quickly as we can. Please read our returns information to learn how to report a missing or damaged item.

Once you’ve received your item(s) you have 15 days to return them for any reason, subject to our returns policy.

Many of our products (and our kits, in particular) come with detailed instructions that explain what to do. You can get extra tips and advice from our blog. And if you get really stuck, contact us. We’ll do our best to help you.

All equipment and hardware we sell is guaranteed for a year. Brewing ingredients, additives, chemicals and other perishable items have a ‘use by’ or ‘best before’ date printed on them. These are guaranteed until that date.

Please send a message via our contact page. We’ll reply as soon as we can.